How it works
The hard part is the setup, and we do most of it with you. After that, the same thing happens every week without anyone having to organise it.
The tablet is the whole trick
Most services fail here: they ask an 80-year-old to learn an app. We ship a tablet that arrives already set up, and it only ever does four things.
- It rings, with a big green button — or answers by itself after a spoken countdown, if you prefer.
- It shows your family photos the rest of the time, with a clock and the next call: “Rina calls today at 4:00.”
- It has one button to call the family back, free, whenever they want.
- It tells you quietly if it goes offline or the battery runs low, so a missed call is never a mystery.
What lands in your phone
Two notifications a week, not twenty. One when the call starts — some families like knowing dad is mid-conversation right now — and one when the update is ready.
- A plain summary of how the conversation went
- A wellbeing signal, always compared against your parent's own baseline rather than anyone else's
- The topics they covered, and the moments that landed
- The companion's own note to you
- A weekly digest, including a few things to ask about on your own next call
When something isn't right
The interesting part of a service like this is what happens on the bad days, not the good ones.
If your parent doesn't pick up, the tablet rings again, then tries a normal phone call. If we still can't reach them, we tell your family — with the tablet's last-seen time and battery level — instead of quietly marking the call missed.
If a companion can't make it, you get an apology, a credit and a priority rebooking, and it counts against them, not you.
If the match just isn't right, you can rematch. You don't have to explain why.
If our safety review sees something that needs attention, a trained person looks at it the same day.